Frequently Asked Questions
General FAQs
For general enquiries, please contact us on chat or email contact@mindbeautyandsoul.co.uk
We aim to respond within 2 working days.
Please do not contact us via Instagram or Facebook DM as our response time will be longer.
When will a product be back in stock?
If you are looking for a specific item that is showing as out of stock on our website, please email contact@mindbeautyandsoul.co.uk and one of the team will be able to answer any of your questions.
How do I change or cancel my order?
Unfortunately once an order has been processed we are unable to amend it. To change or cancel your current order, please contact us on chat or email contact@mindbeautyandsoul.co.uk
I have received wrong product, what do I do?
Your custom is important to us and we’ll do everything we can to correct any errors. If your order is incorrect, please contact us on chat or email contact@mindbeautyandsoul.co.uk
Are your products safe to use? Legal to sell/make in the UK/EU?
All our products are safety assessed which allows for them to be sold throughout the UK and the EU legally.
Delivery FAQs
What are your delivery costs?
UK Mainland: free delivery on orders over £40, orders under £40 will incur a £1.99 delivery charge and orders under £20 will incur a £3.99 delivery charge.
Northern Ireland: £2.99 delivery charge on orders over £40, orders under £40 will incur a £4.99 delivery charge and orders under £20 will incur a £6.99 delivery charge.
How long will my order take to be delivered?
Our Delivery times are 5-10 working days.
We do not ship Internationally as bath bombs are very delicate and might be damaged in transit if shipped for long distances.
Has my order been dispatched?
We’ll keep you informed so as soon as your order is placed, you will receive confirmation of receipt of the order (please make sure to provide correct email when you place your order). When it’s dispatched, you’ll receive an email to tell you it’s on its way. Shortly after dispatch you will receive tracking link on email.
Can I have my parcel redirected to a different address?
Unfortunately, we are unable to redirect your parcel to a different address, however you can try to contact the courier with your tracking details and they should be able to help you.
What happens if I'm not in when my order arrives?
If you missed a delivery the courier will try to deliver your parcel 3 times, after the 3rd attempt the parcel will be returned to us and you’ll be reimbursed as soon as we receive back your order.
Product Specific FAQs
How do the CBD Bath products work?
When you take a warm bath, it opens up your skin pores. As a result, the CBD easily enters through your skin. Your body absorbs the CBD quickly and the CBD distributes in your entire body.
What CBD do you use in your products?
We use 99% pure CBD isolate in our products, as it contains only the CBD chemical compound, offering CBD in its most concentrated form. CBD Lab test certificates available on request.
Are your bath bombs wrapped?
All our bath bombs are individually bagged in recyclable clear bags.
Are your bath bombs suitable for sensitive skin?
If you have any skin conditions, please seek medical advice before using any bath/skincare products.
Our products have not been dermatologically tested so we cannot give a definite answer if they would be suitable for sensitive skin.
Are your bath bombs cruelty free?
Our products are never tested on animals.
How long do your bath products last?
Bath bombs should be used within 6 months of purchase date to ensure the quality of your product.
Store your bath bombs in an airtight container or a ziplock bag in a cool dark place. We always recommend using our products sooner rather than later. The longer you wait, the more likely it is the bath bomb will be exposed to moisture in the air and lose some of its colour/scent/fizzing power.
My Bath bomb / Fairy dust has changed colour or does not fizz as much, can I still use it?
Definitely! Some of our bath products can brown/change colour or lose some of their scent or fizz if not stored properly. This can happen as we try to use only natural ingredients in our products and do not add any preservatives or other chemicals which irritate the skin. Even if browning/discoloration occurs, our products can still be used as CBD and other beneficial properties do not disappear.
Please store our bath products in an airtight container or a ziplock bag in a cool, dark place to prevent this.
Will bath products stain the tub?
Our products should not stain your tub. To avoid a ring around the tub, be sure to bathe in a freshly clean tub. If you get a ring around the tub, it should easily wipe away.
If you have any further questions, or just want some product advice, feel free to contact us on chat or email contact@mindbeautyandsoul.co.uk